Policies

Terms & Conditions

Payment Policy

A deposit of the first nights tariff per unit booked is required to confirm all bookings, balance of account is payable on arrival. Payment must be made for full time booked. No reduction for early departure or late arrival. A credit card for incidentals and photo ID is required to secure your booking.

Additional Information:-

Check in time is after 2:00pm and check out time is 10:00am.

Please note: Infants 0-12mths and Children 1-13yrs.

Cancellation Policy

Deposits are non refundable if cancellation occurs within 14 days of your booked date. No refund for bad weather or power outages.

Pet Policy

We welcome well-behaved pets to Opal Hot Springs by prior arrangement only. To ensure a safe and enjoyable experience for all guests, please follow the guidelines below:

General Rules
  • All pets must be registered with the office upon arrival
  • A maximum of two dogs allowed per site or in our pet-friendly room
  • Dogs must be fully vaccinated. Proof of current vaccinations is required at check-in.
  • Pets are not permitted in any buildings or communal areas, including the pools, amenities blocks, kitchen, or reception.
  • The only exception is our designated pet-friendly cabin, which must be booked specifically for guests travelling with pets
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Supervision & Control

  • Dogs must not be left unattended at any time.
  • Pets must be kept on a lead and under control at all times while on the     property.
  • Owners are expected to clean up after their pets immediately.
Breach of Policy

Failure to comply with this policy may result in additional cleaning charges and/or being asked to remove the pet from the property. Thank you for your cooperation in keeping Opal Hot Springs a safe and enjoyable environment for everyone – including our furry guests!

Opal Hot Springs Pet Friendly Accommodation – Park View Cabin

We are pleased to offer a pet-friendly accommodation option for guests travelling with their dogs. To ensure a safe and comfortable stay for all, please read and adhere to the following policy: by booking a pet-friendly room, you agree to these terms

Eligibility & Fees
  • A fee of $10 per dog, per night applies.
  • We reserve the right to charge an additional cleaning or damage fee if the room is left in an unacceptable condition due to pet-related mess or damage.

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